Saselinks — HospiceLink & CommunityLink CRM

Saselinks ("Saselinks", "we", "us") provides the HospiceLink and CommunityLink customer-relationship-management (CRM) software and the saselinks.com website. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Account data you provide when you sign up or are invited: name, work email, organization, role, and password (stored only as a one-way hash).
Customer content your team enters into the CRM, which may include patient/resident and referral information. Fields designated as protected health information (PHI) are encrypted at rest.
Usage & device data: pages viewed, referring source, and approximate activity, used to operate and improve the service.
Integration data you choose to connect (e.g., LinkedIn, email/SMS, fax/referral feeds). Credentials you provide are encrypted.

2. How we use information

To provide, secure, and improve the service; to authenticate users; to process subscriptions and billing; to send service and (where permitted) marketing communications; to publish content you explicitly author to connected channels such as LinkedIn; and to meet legal and contractual obligations.

3. LinkedIn & connected integrations

If you connect LinkedIn, we use the access you grant solely to publish the posts you create in Saselinks to the account or page you authorize. We request only the scopes needed to post on your behalf and store tokens encrypted. You can disconnect at any time, which revokes our stored access. We do not sell data obtained through connected integrations.

4. HIPAA & protected health information

For healthcare customers, Saselinks acts as a Business Associate and offers a Business Associate Agreement (BAA). PHI is handled under that agreement, with technical safeguards including encryption in transit and at rest, access controls, and audit logging.

5. Sharing

We share information only with service providers who process it on our behalf (e.g., hosting, payments, email/SMS, and the integrations you enable), when required by law, or to protect rights and safety. We do not sell personal information.

6. Retention & security

We retain data for as long as your account is active or as needed to provide the service and meet legal obligations. We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data; no method of transmission or storage is 100% secure.

7. Your choices & rights

You may access, correct, export, or delete account data, and opt out of marketing email. Where applicable law grants additional rights (e.g., GDPR/CCPA), we honor them. Customer organizations control their own CRM content; contact your organization's administrator for records they manage.

8. Children

Saselinks is a business tool not directed to children under 16 and we do not knowingly collect their personal information.

9. Changes

We may update this policy; material changes will be posted here with a revised date.

10. Contact

Questions or requests: info@saselinks.com.